Legal

Terms & Conditions of Use

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Scriptspark Studios Private Limited, a Private Limited incorporated under the laws of India bearing registration number U59111JH2026PTC028428, having its registered office at SHOP NO.14, 1ST FLOOR, CITY COLONY, AZIZ NAGAR, Dhanbad, Dhanbad, Dhanbad- 826001, Jharkhand (“Wriitous”, “we”, “us”, “our”).

They govern your access to and use of the Wriitous website at https://wriitous.com, the Wriitous mobile application Wriitous, and every service offered through them (together, the “Platform”).

Please read these Terms carefully before you register, submit any work, or make any payment. By creating an account, accessing the Platform, submitting a work, or completing a payment, you confirm that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must not use the Platform or purchase any service from it.

1.Definitions and interpretation

1.1

In these Terms, unless the context requires otherwise:

  1. (a)“Course” means any online course, workshop, masterclass, mentorship programme or other educational offering made available on the Platform for a fee.
  2. (b)“Evaluation” means the written assessment of a Submission prepared by an Evaluator and delivered to you, as described in clause 3.2.
  3. (c)“Evaluator” means a reader, script consultant, writer or industry professional engaged by Wriitous to prepare an Evaluation.
  4. (d)“Fee” means any amount payable by you for a Service, as displayed on the Platform before you confirm payment.
  5. (e)“Platform” has the meaning given above and includes the website, the mobile application, and all content, features and services made available through them.
  6. (f)“Service” means an Evaluation, a Course, or any other service offered by Wriitous for a Fee.
  7. (g)“Submission” means any screenplay, script, story, treatment, synopsis, concept, dialogue, lyric, poem or other written creative work that you upload to or submit through the Platform.
  8. (h)“User”, “you” and “your” mean the person accessing the Platform or purchasing a Service.
1.2

Headings are for convenience and do not affect interpretation. The singular includes the plural. “Including” and “in particular” are not words of limitation. A reference to a statute is a reference to that statute as amended or re-enacted from time to time. References to “writing” include electronic records within the meaning of the Information Technology Act, 2000.

1.3

Working days are Monday to Friday, excluding public holidays notified in Dhanbad, Jharkhand. All times are Indian Standard Time.

1.4

These Terms incorporate, and should be read together with, the Privacy Policy, the Refund and Cancellation Policy, the Service Delivery Policy and the Intellectual Property and Copyright Policy published on the Platform. Where a published policy conflicts with these Terms on a matter it specifically addresses, that policy prevails on that matter.

2.Acceptance and the electronic nature of this agreement

2.1

This is an electronic record generated by a computer system and published in accordance with the Information Technology Act, 2000 and the rules made under it. It does not require any physical or digital signature to be valid and enforceable.

2.2

In accordance with Section 10A of the Information Technology Act, 2000, a contract formed through electronic means is not unenforceable merely because it was formed electronically. Your acceptance of these Terms by clicking, tapping, registering or paying is a valid acceptance.

2.3

Your acceptance is recorded by us, together with the date and time and the version of these Terms then in force. That record is admissible evidence of your agreement.

2.4

These Terms are published in the English language. Any translation is provided for convenience only, and the English version governs.

3.The Services

3.1

Wriitous is a creative-education and manuscript-evaluation platform. It offers two categories of paid Service and no others.

Evaluation Services

3.2

You may submit an original written creative work and pay the applicable Fee. In return, an Evaluator will read the work and prepare a written Evaluation of approximately 600-800 words, which will be delivered to your account and notified to your registered email address within 21 working days of the later of (i) successful payment and (ii) our receipt of a complete Submission.

3.3

The written Evaluation is the entirety of what an Evaluation Fee purchases. The Fee is consideration for the professional reading of your work and the written response to it. It is not consideration for any other benefit, opportunity, access or outcome, and it is not a payment towards the acquisition of any right in your work.

3.4

A Submission is complete when the work has been uploaded in an accepted file format, is legible, is in a language we have stated we accept, and all required fields on the submission form have been completed. If a Submission is incomplete, we will tell you, and the period in clause 3.2 runs from the date it is completed.

Educational Services

3.5

We offer Courses in filmmaking, screenwriting and related creative disciplines, delivered as recorded video, live sessions, downloadable materials, written feedback, or a combination, as described on the relevant course page.

3.6

Course content consists of instruction, craft and the professional experience and opinions of the faculty. It is shared as experience. It is not a qualification, an accreditation recognised by any statutory or regulatory authority, a degree, a diploma, or a certification of competence, and it is not offered on the basis that any career, engagement, income, placement or creative outcome will follow from it.

Contests and programmes

3.7

We may from time to time run contests, competitions, fellowships or creative programmes. Where we do, the eligibility criteria, entry requirements, judging process, judging criteria, prizes and timelines will be published on the relevant programme page before entry, and will apply in addition to these Terms. In the event of conflict, the programme terms prevail for that programme.

4.No guarantee of outcome

This clause is important. Please read it before you pay for anything.

4.1

Wriitous is not, and does not hold itself out as, a talent agency, a literary agency, a management company, a production company, a distributor, a financier, an employment exchange, a placement service or a recruitment service. We do not represent writers. We do not procure work, engagements or commissions for writers. We do not act as an agent or intermediary between you and any producer, studio, publisher, broadcaster, label or financier.

4.2

Payment of any Fee does not constitute, and must not be understood or represented by you as constituting, any of the following:

  1. (a)an offer to purchase, option, licence, commission or otherwise acquire any right in your work;
  2. (b)a promise, guarantee, representation or indication that your work will be selected, shortlisted, produced, published, financed, distributed, adapted, commissioned, performed, recorded or commercially exploited;
  3. (c)a promise, guarantee, representation or indication that your work will be read by, shown to, forwarded to, or discussed with any third party;
  4. (d)an offer or promise of employment, engagement, internship, representation, mentorship beyond what is expressly purchased, or introduction to any person;
  5. (e)a promise of any financial return, earnings, income, royalty or career outcome, whether direct or indirect; or
  6. (f)a guarantee that any Evaluation you receive will be favourable, or will reach any particular conclusion.
4.3

An unfavourable Evaluation is a complete and proper performance of the Service you purchased. What you buy is the professional reading and the written response to it, not the conclusion that response reaches. Evaluations are informed professional opinions about creative work. Reasonable and experienced people disagree about creative work, and a different Evaluator may well take a different view. An Evaluation with which you disagree is not a defective Service.

4.4

We do not permit any Evaluator, employee, contractor, faculty member or affiliate to state or imply otherwise. If any person has made a representation to you that is inconsistent with this clause, that representation is unauthorised, does not bind us, and you should report it to the Grievance Officer under clause 23.

4.5

We do not make, and you must not rely on, any claim as to earnings, employment prospects, industry access or success rates in connection with any Service. This reflects our obligations under the Consumer Protection Act, 2019 and the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022.

5.Eligibility, capacity and your account

5.1

Under Section 11 of the Indian Contract Act, 1872, a person who has not attained the age of majority is not competent to contract, and an agreement with a minor is void. Accordingly, you must be at least 18 years of age to register an account or purchase any Service.

5.2

A parent or legal guardian may purchase a Service for the benefit of a person under 18. Where they do, the parent or guardian is the contracting party, holds the account, gives the warranties in clause 6 in respect of any Submission made through it, and is responsible for all use of the account.

5.3

You must be competent to contract under Indian law and must not be a person barred from receiving services under the laws of India.

5.4

You must provide information that is accurate, current and complete when you register, and keep it updated. We may require verification of your identity, age or authority where reasonably necessary, including where a Submission raises a rights question or a payment is disputed.

5.5

You are responsible for keeping your credentials confidential and for all activity carried out through your account, whether or not authorised by you. Tell us immediately at scriptsparkstudiospvtltd@yahoo.com if you believe your account has been accessed without your authority.

5.6

You must not impersonate any person, register using false or another person's information, maintain more than one account without our consent, share your credentials, sell or transfer your account, or use another person's account or payment instrument without their authority.

5.7

One account is for one person. Accounts, Course access and Evaluations are personal to you and are not transferable.

6.Submissions: the warranties you give us

6.1

Every time you make a Submission, you represent and warrant to us that:

  1. (a)the work is original to you and you are its sole author, or you are a joint author and every other joint author has consented in writing to the Submission;
  2. (b)you own the copyright and all other rights in the work, or you hold all rights, consents, licences and permissions necessary to submit it to us for evaluation;
  3. (c)where the work is an adaptation of, or is substantially based on, any existing novel, short story, article, film, series, play, game, song or other work, you hold a valid and subsisting licence or option from the rights holder, and you can produce it on request;
  4. (d)where the work depicts or is based on a real, identifiable living person or on real events, you have obtained every consent, release or clearance required, or the treatment falls within a recognised exception under Indian law;
  5. (e)the work does not infringe the copyright, trade mark, design right, moral rights under Section 57 of the Copyright Act, 1957, rights of privacy, rights of publicity, confidentiality or any contractual right of any person;
  6. (f)the work is not plagiarised and is not, in whole or in substantial part, the work of another person submitted under your name, whether or not generated by a person;
  7. (g)the work is not defamatory, obscene within the meaning of Section 294 of the Bharatiya Nyaya Sanhita, 2023, seditious, threatening, or otherwise unlawful under any law in force in India;
  8. (h)the work is not subject to any contract of employment, service agreement, commissioning agreement, development deal, option or first-look arrangement under which the rights in it vest in or are promised to another person; and
  9. (i)all information you give us about the work, its authorship, its rights position and its history is true and complete to the best of your knowledge.
6.2

These warranties are given afresh on each Submission and are a condition of our accepting it.

6.3

We may at any time require you to substantiate your rights in a Submission before an Evaluation proceeds, and may decline, withdraw or remove a Submission where we reasonably believe any warranty in clause 6.1 is untrue. Where we do so, clause 12.6 sets out the refund position.

6.4

We do not undertake, and are not obliged, to verify the originality, authorship or rights position of any Submission. The responsibility under clause 6.1 is yours, and our acceptance of a Submission is not an endorsement of your rights in it.

7.Ownership of Submissions and the licence you grant

7.1

You retain ownership of, and copyright in, every work you submit to us. Making a Submission transfers nothing. Paying a Fee transfers nothing. Entering a contest, taking a Course or receiving an Evaluation transfers nothing.

7.2

Under Section 19 of the Copyright Act, 1957, an assignment of copyright is valid only if it is in writing and signed by the assignor or their duly authorised agent, and identifies the work, the rights assigned, the duration and the territory. Nothing on the Platform, and no acceptance of these Terms, constitutes such an assignment. Any assignment, exclusive licence, option, production right or other commercial right in a Submission can arise only under a separate written agreement, specific to the work, signed by you, and supported by consideration stated in that agreement.

7.3

We will never acquire, and will never ask you to grant, rights in your work by way of a tick-box, a condition of entry to a programme, an update to these Terms, or any other general instrument.

7.4

So that we can perform the Service you have paid for, you grant us a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free licence to:

  1. (a)receive, upload, store and transmit the Submission within our systems and those of our hosting providers;
  2. (b)make such copies as are technically necessary for storage, backup and delivery;
  3. (c)disclose the Submission to the Evaluator or Evaluators assigned to it, and to such of our personnel as need access to administer the Service, each of whom is bound by confidentiality obligations;
  4. (d)read, analyse, annotate and evaluate the Submission, and prepare the Evaluation;
  5. (e)communicate with you about the Submission; and
  6. (f)retain a copy of the Submission and the Evaluation for the period stated in our Privacy Policy, for record-keeping, audit, and the establishment, exercise or defence of legal claims.
7.5

That licence extends no further. It does not permit us to publish, perform, broadcast, adapt, translate, produce, distribute, sublicense, sell, exhibit, or otherwise commercially exploit your work, to create derivative works from it, to use it to train any machine-learning or artificial-intelligence system, or to disclose it to any person outside those identified in clause 7.4(c), except with your separate written consent or where we are required to do so by law or by an order of a court or competent authority.

7.6

The licence in clause 7.4 ends when the retention period in our Privacy Policy expires, save that copies retained in routine backups persist until those backups are overwritten in the ordinary course.

7.7

Your moral rights under Section 57 of the Copyright Act, 1957, including the right to be identified as the author of your work and to restrain distortion or mutilation of it, are unaffected by these Terms.

8.Confidentiality, independent creation and similarity

8.1

We restrict access to Submissions to those personnel and Evaluators who require it to deliver your Service, and we apply reasonable security practices and procedures within the meaning of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

8.2

We do not, however, guarantee absolute secrecy. No transmission over the internet and no electronic storage system can be made entirely secure, and we do not warrant that a Submission cannot be accessed through unlawful means. Where a particular programme expressly promises a higher standard of confidentiality, that promise applies to that programme.

8.3

You acknowledge that we, our personnel and our Evaluators read a very large volume of creative material, work in the industry, and independently conceive, encounter, develop and are exposed to ideas, themes, genres, premises, settings, situations, character types and plot devices. It is inevitable that material we receive or develop will sometimes resemble material submitted to us.

8.4

Copyright under Indian law protects the particular expression of an idea and not the idea, theme, plot, historical fact, genre, premise or stock situation itself. Accordingly, resemblance between a Submission and any other work, whether that work is later produced, published, or encountered by us, does not by itself establish copying, breach of confidence, or infringement, and does not by itself give rise to any liability on our part.

8.5

Nothing in this clause 8 limits your rights if your work is in fact copied, nor does it limit our obligations under clause 7.

8.6

We encourage you to retain your own dated drafts, notes and version histories, and to consider registering your work with the Screen Writers Association or with the Copyright Office under the Copyright Act, 1957. A Submission to Wriitous creates a record of the date on which we received your work and nothing more. It is not a registration, it confers no statutory right, and it is not a substitute for either.

9.Courses and educational programmes

9.1

Each course page states the syllabus, format, indicative duration, faculty, access period and price before you purchase. Purchase grants you a limited, personal, non-exclusive, non-transferable and non-sublicensable right to access that Course for 12 months from the date of purchase, for your own educational use only.

9.2

You must not, and must not permit any other person to, record, screen-capture, download (except where a download is expressly offered), copy, reproduce, re-upload, mirror, translate, adapt, publicly perform, broadcast, distribute, sell, sublicense, or share Course content, or share your account access. Breach of this clause is a material breach and grounds for immediate termination under clause 17 without refund, and may constitute infringement under the Copyright Act, 1957.

9.3

We may make reasonable changes to schedules, module order, faculty or delivery format where necessary, provided the overall substance, duration and value of the Course are not materially reduced. Where a material reduction is unavoidable, clause 12.9 applies.

9.4

Where a Course includes a live session, the session times, the joining method, and the notice period for rescheduling are stated on the course page. Where we cancel or reschedule a live session, we will offer a recording, an alternative session, or a proportionate refund.

9.5

Where a Course offers a certificate, that certificate records participation or completion only. It is not a qualification and is not recognised by any statutory or regulatory authority.

9.6

You own the original creative work you produce as part of a Course. We may use it internally for teaching, feedback and assessment as necessary to deliver the Course. Any public display, showcase, publication or promotional use of your work requires your separate written consent, given at the time and specific to the use proposed.

10.Fees, payment, invoicing and taxes

10.1

The Fee for each Service, and the taxes applicable to it, are displayed on the Platform before you confirm payment. Fees are payable in Indian Rupees unless the Platform states otherwise.

10.2

Payments are processed by third-party payment aggregators authorised by the Reserve Bank of India under the Payment and Settlement Systems Act, 2007. Your use of a payment aggregator's services is additionally subject to that provider's own terms and privacy policy.

10.3

We do not receive, process or store your complete card number, CVV, UPI PIN, net-banking credentials or any other payment authentication data. We do not store card data on our systems, and card transactions are handled in accordance with the tokenisation requirements issued by the Reserve Bank of India.

10.4

Fees are stated inclusive of Goods and Services Tax unless the Platform indicates otherwise at the point of purchase. Where GST or any other statutory levy applies, it is charged in accordance with law and shown separately on your invoice. A tax invoice will be issued to your registered email address on successful payment and made available in your account.

10.5

Where you are located outside India, the tax treatment of a Service may differ and will be shown at checkout. You are responsible for any tax, duty or charge imposed in your own jurisdiction.

10.6

A Service is provided only after the Fee has been received and confirmed by the payment aggregator. Where a payment fails, is reversed or is not confirmed, we are under no obligation to provide the Service.

10.7

We may change our Fees at any time. A change does not affect a Service you have already purchased. Promotional pricing applies only for the period and on the conditions stated at the time.

11.Delivery

11.1

All Services are delivered electronically. Nothing is physically shipped and no delivery address or courier is involved.

ServiceWhen it is delivered
Payment confirmationImmediately on successful payment, by email and in your account
Submission acknowledgementWithin 24 hours of our receipt of a complete Submission
EvaluationWithin 21 working days of the later of successful payment and receipt of a complete Submission, to your account and notified by email
Recorded CoursesAccess granted immediately on successful payment, and in any event within 24 hours
Live sessionsJoining details sent at least 24 hours before the scheduled start
Tax invoiceEmailed on successful payment and available in your account
11.2

Where we expect to miss the period stated in clause 3.2, we will notify you before it expires and give a revised date. You may then either accept the revised date or cancel for a full refund under clause 12.5.

11.3

If you have paid and have not received your Evaluation or your Course access within the periods above, write to scriptsparkstudiospvtltd@yahoo.com quoting your order identifier. We will respond within 48 hours and will either deliver the Service or refund the Fee.

12.Cancellation and refunds

12.1

This clause sets out your cancellation and refund rights. The Refund and Cancellation Policy published on the Platform supplements it with procedural detail. Nothing in either limits your rights under the Consumer Protection Act, 2019.

SituationRefund
You cancel before your Submission has been allocated to an EvaluatorFull refund
You cancel after allocation but before the Evaluation is delivered50% of the Fee
The Evaluation has been delivered to youNo refund, subject to clause 12.7
We miss the period in clause 3.2 and you do not accept a revised dateFull refund
We decline or withdraw your Submission under clause 6.3, other than for plagiarism or knowing infringementFull refund
We decline or withdraw your Submission for plagiarism or knowing infringementNo refund
You are dissatisfied with the conclusion of a delivered EvaluationNo refund — see clause 4.3
The Evaluation is not a genuine reading of your work, or is materially incompleteRe-evaluation by a different Evaluator, or a full refund — see clause 12.7
Duplicate charge for the same transactionFull refund of the duplicate
Amount debited but the transaction not completed at our endFull refund
We cancel the programme your Submission was made toFull refund
12.2

To cancel a Submission, write to scriptsparkstudiospvtltd@yahoo.com quoting your order identifier. Cancellation takes effect when we acknowledge it.

12.3

Once an Evaluation has been prepared and delivered, the Service has been performed in full and the Fee is not refundable, save under clause 12.7.

12.4

Consistent with Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, we do not charge you a cancellation fee in circumstances where we would not ourselves bear an equivalent cost on unilateral cancellation.

12.5

Where we miss our own stated delivery period and you do not wish to accept a revised date, you are entitled to a full refund on request, unless the delay was caused by an incomplete, unreadable or non-compliant Submission.

12.6

Where we decline or withdraw a Submission under clause 6.3 because it raises a rights or eligibility concern, and the concern is not that the work was plagiarised or knowingly infringing, we will refund the Fee in full.

12.7

Service failure, as distinct from disagreement. If you believe an Evaluation you received was not a genuine professional reading of your work — for example that it addresses a different work, that it is materially shorter or less complete than the submission page promised, or that it is substantially unresponsive to the work submitted — that is a service failure and not a matter of opinion. Write to zeishanquadri@gmail.com setting out why. We will review the Evaluation against the work, and where your complaint is substantiated we will provide a re-evaluation by a different Evaluator or a full refund, at your election.

Courses

12.8

A Course purchase may be cancelled and refunded in full where both of the following apply: (i) the request is made within 7 days of purchase, and (ii) no more than 20% of the Course content has been accessed, streamed or downloaded, as measured by our systems. Once either limit is passed, the Fee is not refundable except under clause 12.9, clause 12.10, or where the law requires otherwise.

12.9

If we cancel a Course before delivery, or materially reduce its substance after purchase, you may elect a full or proportionate refund or a place on an equivalent alternative.

12.10

If you cannot access a purchased Course because of a technical fault attributable to us, contact scriptsparkstudiospvtltd@yahoo.com. We will first attempt to restore access. Where access cannot reasonably be restored within a reasonable period, we will extend your access period, provide an equivalent alternative, or refund the Fee in whole or in part in proportion to the disruption.

Process

12.11

Refund requests should be sent to scriptsparkstudiospvtltd@yahoo.com with your registered email address or mobile number, the order or transaction identifier, the date and amount of payment, the Service purchased, and the reason for the request. We acknowledge requests within 24 hours.

12.12

Approved refunds are made to the original payment method used for the transaction. We cannot refund to a different instrument, to a third party, or in cash. We will initiate an approved refund within 7 working days of approval; the time taken for the amount to reach your account after that depends on your bank, card issuer or UPI provider. Where GST was charged, the refund includes the tax component.

12.13

If something has gone wrong, please contact us before raising a chargeback with your bank. Most issues are resolved faster directly, and we will provide the transaction records either way. This does not restrict any statutory right you have to dispute a transaction.

12.14

We investigate suspected refund abuse, including repeated chargebacks on delivered Services, unauthorized use of another person's payment instrument, false claims of non-delivery, and repeated purchase-and-reversal patterns. Where abuse is established we may act under clause 17.

13.Prohibited content and conduct

13.1

You must not host, display, upload, publish, transmit, store, share or submit through the Platform any information or material that:

  1. (a)belongs to another person and to which you do not have any right;
  2. (b)is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force in India;
  3. (c)is harmful to a child, or depicts a child in a sexual or exploitative manner;
  4. (d)infringes any patent, trade mark, copyright, design right or other proprietary right;
  5. (e)deceives or misleads any person as to its origin, or communicates information that is patently false or misleading in nature but is stated or presented as a fact;
  6. (f)impersonates another person;
  7. (g)threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting to any foreign state;
  8. (h)contains a software virus, worm, or any other computer code, file or programme designed to interrupt, destroy or limit the functionality of any computer resource; or
  9. (i)is patently false or untrue and is written or published with the intent to mislead or harass for financial gain or to cause injury to any person.
13.2

These categories reflect the due-diligence requirements applicable to intermediaries under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

13.3

You must not:

  1. (a)submit plagiarised, stolen, copied or unauthorised material;
  2. (b)record, copy, redistribute, resell or publicly perform Course content, or share account access;
  3. (c)upload malware, or attempt to probe, scan, reverse-engineer, decompile or circumvent the security of the Platform;
  4. (d)use any automated means to scrape, crawl, index or extract data from the Platform, or to create any database from its contents;
  5. (e)use another person's payment instrument without authority, or commit or attempt payment fraud;
  6. (f)misrepresent your identity, authorship, qualifications or rights;
  7. (g)represent to any third party that Wriitous endorses, represents, has selected or has agreed to develop your work, where that is not so; or
  8. (h)use the Platform for any purpose that is unlawful under any law in force in India.
13.4

We may remove or disable access to material that contravenes clause 13.1, and will do so within the timelines required by law, including within thirty-six hours of receiving an order from a court or an appropriate government agency.

14.Copyright complaints and takedown

14.1

We respect copyright and act on properly constituted complaints.

14.2

A person whose rights are said to be infringed by material on the Platform may serve a written complaint on the Grievance Officer at zeishanquadri@gmail.com, marked “Copyright Complaint”. Consistent with Rule 75 of the Copyright Rules, 2013, the complaint should:

  1. (a)identify the work said to be infringed, with sufficient particulars;
  2. (b)establish the complainant's ownership of, or exclusive licence in, that work;
  3. (c)identify the material on the Platform said to be infringing, and its location, with sufficient particulars to enable us to find it;
  4. (d)state the grounds on which the material is said to infringe and why it is not covered by any exception under Section 52 of the Copyright Act, 1957;
  5. (e)give the complainant's name, address and contact details; and
  6. (f)undertake to file an infringement suit in a court of competent jurisdiction within twenty-one days of the complaint, and to serve us with a copy of the order obtained.
14.3

On receipt of a complaint that complies with clause 14.2, we will disable access to the material within thirty-six hours and will keep it disabled for twenty-one days from receipt of the complaint or until we receive an order of a competent court, whichever is earlier. If no such order is served on us within twenty-one days, we may restore access.

14.4

We will inform the User who submitted the material of the complaint and give them an opportunity to respond, unless prevented from doing so by law or by an order of a court.

14.5

Where a User repeatedly submits infringing material, we will terminate that User's account under clause 17.

14.6

A complaint made in bad faith, or containing a statement known to be false, may itself give rise to liability. We reserve the right to seek costs and damages in such a case.

15.Our intellectual property

15.1

The Wriitous name, the Wriitous marks and logos, the design and layout of the website and the application, the software, and all course videos, recorded lectures, presentations, notes, exercises, templates, graphics, written material and compilations on the Platform are owned by us or licensed to us, and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable law.

15.2

Nothing in these Terms transfers any right in that material to you beyond the limited access right in clause 9.1. All rights not expressly granted are reserved.

15.3

You must not use the Wriitous name, marks or branding, or state or imply any association with, endorsement by, or representation by Wriitous, without our prior written consent.